Wild Casino support lines, desks and reply times
+44 20 7045 1644UK 28124-6409-R-960459
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Contact points

Wild Casino support, one page, no dead ends

Live chat, e-mail and phone run twenty-four hours a day, seven days a week, so help is there whenever something goes wrong.

Get in touch Regulated by UK Gambling Commission
Paid out today
820,528 £
7,030 Playing now
Licence 28124-6409-R-960459 issued by the UK Gambling Commission
Average withdrawal processed in 4 minutes, up to £29,000 per transaction
TLS 1.3 encryption securing every session and payment
Wild Casino touchpoints

Pick the line that answers fastest

Straight talk is how we work, so every route below ends with a person, not a script.

Reach a human now
Mid-round snag or a bonus that will not load? Chat answers in about two minutes, and someone is there twenty-four hours a day, seven days a week, in English.
Open chat
When it needs a paper trail
Send the longer story to [email protected] and expect a reply within twenty-four hours. Best for paperwork, account histories and anything needing an attachment.
Write to us
Something I need to explain
Ring +44 20 7045 1644 (GMT) and a person picks up in roughly one minute. Pick this when talking beats typing: card refusals, withdrawals stuck, ID queries.
Call support
Six facts

United Kingdom player support

Running from Manchester since 2013, we answer British players on British clocks, in the way we always have.

Talk to us

UK phone line+44 20 7045 1644
Support clockGMT
Languages spokenEnglish, German, Finnish, Norwegian
E-mail desk[email protected]

Who watches

RegulatorUK Gambling Commission, license 28124-6409-R-960459

If it hurts

Gambling supportGamCare, BeGambleAware, GAMSTOP
Complaint path

When a reply leaves you no further forward

By the time a reply disappoints you, this is the path that follows

How do I raise this?
Get in touch through live chat or e-mail and set out what went wrong, with any reference numbers. Support will log the case and tell you what happens next.
The written outcome you gain
Within a day, the team replies in writing with what they found. Read the outcome, and if it settles nothing, say so rather than starting again.
From front desk to senior handler
Ask for the case to go to a senior handler inside Wild Casino. Keep every message and the reference, because the next step leans on them.
Wild Casino exhausted, regulator next
Reaching a dead end means you can take the matter to the UK Gambling Commission, the regulator named on this page, quoting your case history.
Mail routing

Send your mail to the right desk

Our habit is simple: the person who fixes your issue owns the inbox it lands in.

Account

General help and everyday questions[email protected]
ID and address checks[email protected]

Money

Deposits and payouts[email protected]

Elsewhere

Formal complaints[email protected]
Your data and privacy[email protected]
Partnerships and trade[email protected]
Peace of mind

Who actually runs this casino?

A worry about who stands behind the account, settled by the facts below

Company

Legal nameWild Casino Ltd
Company numberCompany No. 52383498 (United Kingdom)
Registered addressChurch Lane, Manchester

Licence

RegulatorUK Gambling Commission
Licence number28124-6409-R-960459

Written contact

Support e-mail[email protected]
Four answers, all hours

Answers every hour the clock shows

Ours is a desk that stays open, so these times hold at any hour

Live chat

Live chat open24 hours a day
Chat first reply2 minutes
All hours shown inGMT

E-mail

E-mail address[email protected]
E-mail reply24 hours

Phone

Phone number+44 20 7045 1644
Phone wait1 minute
Stuck this minute

Settle these six things before you write

By the time you have read this far, most of your support questions are already answered below.

trustDo I need to speak English to get help?+
Four tongues are covered at any hour: English, German, Finnish and Norwegian. English is the default on this site, so nothing needs switching. Ask for another language and the desk routes you to the right agent.
trustDo I need my account number before I write in?+
Two details do the job: your full name and the e-mail address you registered with. Nothing else is requested, because no password is ever needed. Have your latest payment reference nearby if money is involved.
trustCan I get through at three in the morning?+
Every hour is covered, including bank holidays and the small hours of a Sunday. The desk runs 24 hours a day, 7 days a week on GMT. Chat usually answers in about two minutes, phone in around one.
trustWhy is my account still limited while I wait?+
Most checks finish inside 26 hours, often the same working day. The clock starts once all three documents arrive: proof of identity, proof of address and payment method confirmation. Anything blurred or cropped sends it back to the queue.
trustDo I need to give a reason to shut my account?+
One message to the support address starts it, and the team confirms the closure and any remaining balance. Should you only want a pause, deposit limits, loss limits, session limits, a cooling-off period and self-exclusion are there too.
trustCan I check the licence before I join?+
Yes, and the details sit in plain sight. Wild Casino Ltd is licensed by the UK Gambling Commission under 28124-6409-R-960459. Searches on the Commission's own register confirm the entry.

Independent support, away from the tables

By the time gambling stops feeling like a game, you may want someone outside Wild Casino: GamCare, BeGambleAware and GAMSTOP all work independently of us, and their help with gambling problems costs nothing.

GamCare. GamCare gives free counselling and structured support to anyone whose own gambling, or a relative's, has stopped being fun.

BeGambleAware. BeGambleAware publishes self-help tools and funds treatment for anyone who wants to cut down or stop altogether.

GAMSTOP. GAMSTOP lets you block yourself from every UK-licensed gambling site for a period you choose.

Read more

What speeds the answer up?

Line these up before you reach out and the first reply can usually finish the job.

  • Your registered e-mail address
  • Your account reference number
  • The payment method used
  • Screenshots of the issue
  • The time it happened, in GMT

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