Your controls

Responsible Gambling at Wild Casino: Controls You Choose

Play only from 18+, and every Wild Casino account holds deposit limits, loss limits, session time limits, a cooling-off period and self-exclusion.

Set a limit

Licence 28124-6409-R-960459 issued by the UK Gambling Commission

Who to reach

Which Safeguards Come With an Account?

You will have four details in hand: age, regulator, national register and who to call.

Minimum age18+

Licence holderUK Gambling Commission, 28124-6409-R-960459

National registerGAMSTOP

Helpline0808 8020 133

Limit questions[email protected]

Limit tools

Set It Before Play, Not After a Loss

By the end you will know which control fits the moment you are in.

A cap you choose

Cap how much you pay in, and switch the limit on before your first deposit rather than after a losing session.

When do you stop?

Stop a session once your losses reach a figure you decided in advance, which suits anyone who tends to chase money back.

Watch the clock

Remind yourself when time is up so a short break does not turn into a whole evening, useful if you play on autopilot.

Step back, keep the account

Take a break for a set stretch of time while you keep your account, which helps when play has started to feel like a habit.

Stop for longer

Close the door on play for a long stretch, chosen when limits keep slipping and you want the decision taken out of your hands.

At the controls

Where Do the Controls Live?

This run-through takes you from the profile menu to a limit you can see in your account.

You are logged in

Open your profile from the top of the screen and check that your name and email address are current before changing anything.

Choosing the right control

Pick the control you need: a deposit limit, a loss limit or a session time limit, and read what each one changes before choosing.

A length you choose

Decide how long the limit should run and choose a figure you can hold to on a quiet week too.

Look again

Save the change, then reopen the limit screen to confirm the figure shows, because a limit you cannot see is one you will doubt.

Keep Play Away From Under-18s

A Ready Document Set. Register only if you are 18 or older, because age is checked before play begins. Proof of identity is requested before your first withdrawal, so keep documents ready.

Lock Shared Devices Down. Install filtering software on shared devices so gambling pages stay closed to younger users. Choose a package with a password only adults hold, then check the settings together.

Who Answers When You Call? Talk about the spending you noticed without blame, and let your relative speak first. The National Gambling Helpline takes calls at any hour for families as well as players.

Before the fun goes, after the worry starts

Catching these signs early gives you room to act. A limit on your deposits or a short pause is the first, simplest step, and you set it yourself in your account rather than waiting for a loss to decide for you.

Look through the list and see whether any of these sound like your last few sessions.

Chasing a loss with a bigger stake
Playing past the time you planned
Spending money set aside for bills
Keeping play hidden from those close to you
Feeling restless on days you do not play
Borrowing to keep playing
Promising to stop, then starting again

Two Services to Call

Stop carrying it alone, start talking

This block settles where the conversation can go, and that it costs you nothing.

National Gambling Helpline (GamCare)

Reach the National Gambling Helpline run by GamCare at any hour of any day, free of charge, for advice and referral to local support, whether you play or someone you care about does. Live chat sits alongside it, and what you say stays confidential. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Join a Gamblers Anonymous meeting without booking first, at no cost, where people who have been through the same thing listen and share; relatives and friends have mixed meetings of their own and can simply turn up. gamblersanonymous.org.uk

Small break, big break, market-wide block

Your account, still open. Take a time-out and your access pauses for hours or days, then returns on its own. Start it from the responsible gambling area of your account, since nothing else is barred, so a limit you had set earlier still stands in the background.

A break you cannot cut short. Close your access through self-exclusion in the casino account and it stays shut for the long period you pick, with no early release once it is active. Start it from the same settings; any play you had planned waits until the period ends.

Does GAMSTOP cover everything? Block yourself from every licensed operator in the United Kingdom by registering with GAMSTOP, run by The National Online Self Exclusion Scheme Limited, for six months at the least, or a year, five years, or five years that renews itself. Apply online as a United Kingdom resident; it can take up to a day to bite. gamstop.co.uk

Support and Limits

Answers on Limits and Exclusion

Plain answers, the same ones our support team gives when you ask directly.

Why do you ask me for age documents before I can play?+

We confirm you are 18 or over before any money is staked, which the UK Gambling Commission requires of us. Upload proof of identity when prompted and verification usually takes around 26 hours. Until then, deposits and play stay on hold.

Can I end a self-exclusion before the period I picked runs out?+

No. The period you choose runs in full and nothing shortens it, so pick a length you can live with. When it ends, your account stays closed until you ask us to reopen it.

If I take a short pause, when can I play again?+

Your account is locked for the days you choose, and play resumes on its own once that time has passed. A pause keeps your balance and history in place, unlike a self-exclusion.

Can I put limits on my account from my mobile?+

Yes. Sign in on your phone and open the same account section you would use on a laptop, then choose the limit and the time frame. The change is saved to your account, not to the device.

How do I shut my account for good?+

Email [email protected] from your registered address and ask for closure. Support confirms it and your sign-in stops for good; this goes further than a pause, so tell us if you would rather have a break.

Does excluding myself with you also stop me at other casinos?+

No, only your account here is affected. To block yourself across UK-licensed sites, register with GAMSTOP, which covers them for a minimum of six months and can take up to 24 hours to start.